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    Frequently Asked Questions

    Questions related to the benefits of booking online, how to make a booking on our website, make a special request, book an accessible room, cancellation and changes to reservations and cancellation policies.

    WHAT ARE THE BENEFITS OF BOOKING ONLINE?

    Lower prices are available on Welcome Madeira. If the customer finds a lower price we guarantee to match it and apply a 5% discount to that price, as long as it offers the same conditions as ours. There are also exclusive discounts which are only available on the Welcome Madeira Apartments website.

    HOW DO I RECEIVE A BOOKING CONFIRMATION?

    After completing your reservation, the booking confirmation is sent via email to the address provided.

    HOW DO I KNOW THAT THE RESERVATION WAS SUCCESSFULLY MADE?

    After filling in your personal/payment details and their correct validation, you will receive a reservation confirmation email at the email address you provided. On the website you will also receive a message with your Reservation number.

    CAN I CHANGE THE APARTMENT WHICH I PLAN TO GO TO?

    If your booking is changeable and in accordance with the cancellation policy you can change it. Booking conditions may vary according to Welcome Madeira.

    CAN I CHANGE OR CANCEL MY RESERVATION?

    Change or cancellation of your reservation depends on the conditions mentioned in the rate. If your reservation is cancellable, you may cancel or modify it according to the conditions mentioned in the rate. We suggest contact us.